• The terms of theis contract shall apply to all individuals who utilize one or all of the following services with Urban Tail:

Group outing 30/60 mins at the park)
Boarding (24 hr period of care)
Pet visits ( 30 mins)

There are extra fees associated with the following:

Eve/wknd/ stat holidays/additional pet

  • Additional services may be provided upon request. Pricing will be quoted on an individual basis and at the discretion of Urban Tail
  • Fee structure is subject to change with 2 weeks notice
  • Payment is required at the end of the two week period after each invoice is issued for dog walking clients only. Cheques , cash and email money transfers are all  acceptable forms of payment.  The client understands this and takes responsibility for prompt payment of fees
  • In the event that payment is not received within 2 weeks of the issued invoice date, a late fee of up to 10% may be added.
  • Urban Tail/Lori Blair is also authorized to walk the dog as outlined in this contract. The clients agrees to the use of humane equipment such as head collars or specialized body harnesses. Urban Tail/Lori Blair will not use and specialized training devices such as shock collars or sharp pronged collars
  • Urban Tail/Lori Blair is also authorized to seek any medical attention if deemed absolutely necessary with release from all liabilities related to transportation, treatment and expenses. If the owner/emergency contact cannot be reach in the event of an emergency Urban Tail/Lori Blair is authorized to approved medical and/or emergency treatment (excluding euthanasia) as recommended by a veterinarian . the client agrees to reimburse Urban Tail  for any expenses incurred attending to this need.
  • In the event of personal emergencies or illness. Lori Blair will notify the client as promptly as possible.
  • The client is responsible for any cost/payments due to bite. If a bite occurs, Lori Blair is responsible for reporting it to the required authorities.
  • Urban Tail will not be held liable for any by law fines incurred if dog is not wearing proper city tags.
  • All dogs will be required to be fully vaccinated
  • Urban Tail/Lori Blair reserves the right to terminate this contract at any time with notice, reason or penalty.

Cancellation Policy

A minimum of 24 hours cancellation notice is required, except in the case of extreme emergencies and a cancellation notification is recommended at least 10 days prior to service, in order for a full refund.  Cancellation’s with less that 24 hours notice will be charge the full rate.

If the client wishes a termination of service with Urban Tail/Lori Blair these wishes are to be made in writhing and two weeks notice is required, otherwise, the client will be charged the remainder days left within the 14 day requirement.

Inclement Weather Policy

Int the best interest of your dog. Walks cannot occur if:

  • the temperature is below -25C
  • the temperature is above 30C( depending on the dogs age. Health, condition, coat and endurance. In the event of inclement or extreme weather Urban Tail reserves the right to cancel services.  The client may arrange a home visit where the dog will be given a relief breat to do his/her business.

House Keys

A working copy of your house keys is required. If a second key or FOB is required to gain access to the property it must be provided as well.  If we cannot gain access, the full rate of the visit/walk will be applied.  All keys are coded and do not have your name or address written on them.  Upon termination of services with Urban Tail , no matter what the reason, any and all keys/FOBS will be returned to the client upon the final payment of their account balance.

Release of Liability

I hereby waive and release urban tail/lori blair from any and all liabilities of any nature from the actions of myself. My pet(s) or ant other person who accompanies me or hold a key to my home; exept those arising from negligence or will misconduct on the part of Urban Tail.

Urban Tail agree to provide all services in kind, humane, reliable and trustworthy manner.  Client agree to notify Urban Tail  of any concerns within 24 hours of their return.  In the case of an emergency, inclement weather or a natural disaster, I  authorize Urban Tail to use their reasonable judgment for the care and well being of my pet(s) and/ or house

I understand the Urban Tail can terminate this contract if my pet becomes a threat to the safety of urban tail or the community due to aggressive behavior. Urban Tail is required to report any bite incidents to the authorities

I acknowledge that I am responsible for medical expenses and damage resulting gin injury to Lori Blair or any other person or animal caused by my pet(s).  Urban Tail reserves the right to refuse service to any client at any time for any reason.

I acknowledge that I am responsible for any and all expense and damages made to the property belonging to, or utilized by urban tail as a result of my pet(s) actions/behavior .

I attest that all of the above information is true to the best of my knowledge.  If anything changes from what is listed, I will inform Urban Tail before the next service is scheduled.